Privacy Policy

Introduction

Apex Plan Solutions LLC ("Apex Plan Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website apexplansolutions.com and use our services.

Information We Collect

Personal Information You Provide

When you use our website, submit a form, place an order, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Mailing address
• Project details and documents you upload (correction letters, plan sets)
• Payment information (processed securely through our third-party payment processor)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

How We Use Your Information

We use the information we collect to:

• Provide and deliver our plan check correction response services
• Process your orders and payments
• Communicate with you about your project, including order confirmations and updates
• Send you text messages (SMS) related to your order status and service updates, if you have opted in
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

Text Messaging (SMS) Policy

By submitting your phone number through any form on our website, you consent to receive text messages from Apex Plan Solutions related to your order, quote request, or inquiry. These messages may include order confirmations, project updates, and follow-up communications.

• Message frequency varies based on your project activity
• Message and data rates may apply
• You can opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at hello@apexplansolutions.com
• We do not sell, rent, or share your phone number with third parties for marketing purposes
• Carriers are not liable for delayed or undelivered messages

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party companies that help us operate our business (payment processors, email services, CRM platforms)
• Professional partners: Engineers, architects, or other design professionals involved in your project, only as necessary to complete your order
• Legal requirements: When required by law, regulation, or legal process

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at hello@apexplansolutions.com.

Cookies

Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser preferences.

Third-Party Services

Our website may contain forms and tools provided by third-party services, including GoHighLevel (LeadConnector) for form submissions and Stripe for payment processing. These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Apex Plan Solutions LLC
2999 Douglas Blvd, Roseville, CA 95661
hello@apexplansolutions.com
(877) 547-5406